1. General Policy
At Webtriggers, we strive to provide high-quality web development services. Due to the custom nature of our work, refunds are handled on a case-by-case basis. We are committed to ensuring customer satisfaction and will work with you to resolve any issues.
2. Project-Based Services
For custom web development projects:
- Refunds may be considered if requested within 7 days of project initiation and before significant work has been completed.
- Once development work has progressed beyond 25%, refunds will be prorated based on work completed.
- No refunds will be provided after project completion and delivery.
3. Subscription Services
For ongoing subscription or maintenance services:
- Monthly subscriptions can be cancelled at any time, with cancellation taking effect at the end of the current billing period.
- Refunds for the current billing period are not provided unless service is unavailable for more than 48 hours.
- Annual subscriptions may be eligible for prorated refunds if cancelled within the first 30 days.
4. Digital Products
For downloadable digital products or templates:
- Refunds are available within 14 days of purchase if the product is defective or not as described.
- Once a digital product has been downloaded and used, refunds are generally not available.
5. Requesting a Refund
To request a refund, please contact us through our contact form or email us at webtriggers11@gmail.com. Include:
- Your order or project number
- Reason for refund request
- Any relevant documentation
We will review your request and respond within 5-7 business days.
6. Processing Time
Approved refunds will be processed to your original payment method within 10-14 business days. The time it takes for the refund to appear in your account depends on your payment provider.
7. Non-Refundable Items
The following are generally non-refundable:
- Completed and delivered projects
- Services already rendered
- Custom work that has been approved and implemented
- Third-party fees or licenses purchased on your behalf
8. Disputes
If you are not satisfied with our refund decision, we encourage you to contact us to discuss your concerns. We are committed to finding a fair resolution for all parties involved.
9. Contact Us
For questions about our refund policy or to request a refund, please contact us through our contact form or email us at webtriggers11@gmail.com.